Cancel Wix and keep your domain

Last updated: 23 October 2026 · By Maurice, freeehouse team · About 3 minutes to read

Where is my domain actually registered?

Before you change anything, clarify two things. First, where the domain is registered. If you bought it through Wix, it is with Wix. If you bought it elsewhere earlier and only connected it to Wix, it is with that provider, for example IONOS, STRATO or another domain provider.

Second, where your email runs. Is there Google Workspace via Wix, Microsoft 365 or a mailbox with your domain provider behind your address? You can see this in your domain's MX records or on the invoice you pay for the mailbox.

Route 1: the domain stays at Wix

This is the simplest route. The domain stays registered where it is, and you only change the records that decide where your website address points. For connected domains, Wix distinguishes between connecting via nameservers and via individual records. For the switch you need the DNS records management in your Wix account.

As a rule only two records change: the A record for the main address and the record for www. The MX records for email and other records such as SPF stay unchanged. That way email keeps running without interruption.

The catch: the domain keeps costing its yearly price at Wix. You can cancel the website plan, but then you have to keep renewing the domain actively.

Route 2: the domain moves to another provider

If you want nothing left at Wix, you move the domain. For .de domains this works with a transfer code, the AuthInfo. You get it from your current provider, which is Wix. According to DENIC, such a code is valid for 30 days, the new provider submits it, and the domain changes hands.

Before the move you note down all DNS records, especially those for email. At the new provider you recreate them exactly. Otherwise no emails arrive after the move. How the transfer works is explained in the guide Moving a domain with AuthInfo.

What happens to my email?

If your mailbox runs through Google Workspace at Wix, that is a separate subscription. It keeps running as long as you pay for it, even if you cancel the website plan. If you want to keep it, nothing changes. If you want to switch, you set up the new mailbox, copy the old emails and only then change the MX records.

If your email runs elsewhere, the website switch does not affect it at all, as long as nobody touches the MX records.

Which mistakes happen most often?

In our go-lives in October 2026 the DNS step almost always slowed things down. These are the mistakes we came across:

• A name was typed into a field that has to stay empty. The result: an address like domain.de.domain.de, which leads nowhere.
• Old A records stayed next to the new one. Visitors then land on the old site one time and on the new one the next.
• The security certificate did not appear by itself and had to be triggered again.
• On switch day customers still saw the old site because their device had cached the old address.

All of these mistakes can be fixed. The main thing is that the email records stay untouched.

At freeehouse, domain and email stay with your current provider, even if that is Wix. We only change the record for the website and send you instructions with pictures. We do not charge for building the new site. Moving from Wix

Frequently asked questions

Sources

• Wix Hilfe: Domain-Verbindungsmethoden Weiterleitung vs. Nameserver, accessed 23 October 2026
• DENIC: Providerwechsel bei .de-Domains, accessed 23 October 2026
• Wix Hilfe: Ein Premiumpaket von Wix kündigen, accessed 23 October 2026

Providers' prices and terms change often. What counts is what's in your customer account and your contract. Not legal advice.

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